24/7 call answering
Answers every inbound call, takes the caller’s name, address and issue, and tells an emergency like a burst pipe from a routine request.
HOME SERVICES
Book more jobs with less overhead.
You are on a roof or under a sink when the phone rings. An AI voice agent answers, sorts emergencies from routine requests and books the job.
USE CASES
What AI can do for Home Service Businesses.
Booking and dispatch
Books, reschedules or cancels appointments in your calendar or field-service software and texts the customer a confirmation.
After-hours catch
Captures calls that would have gone to voicemail, texts the caller right away and hands urgent ones to your on-call tech.
Estimate follow-up
Follows up on open estimates by text, email or call, and sends reminders, “tech on the way” updates and review requests.
DID YOU KNOW
The numbers behind the opportunity.
Invoca’s research reports that 27% of calls to home services businesses go unanswered, and that less than 3% of callers who reach voicemail leave a message. Invoca sells call tracking, and gives no sample size.1
“27% of calls to home services businesses are not answered”
A Service Direct analysis across 42 home service categories found owners estimated their average answer rate at 97%. In truth, 66% of calls were answered on average. It is a 2019 vendor study.2
“In truth, only 66% of calls were answered on average.”
A Housecall Pro survey of 1,040 US homeowners found that nearly every homeowner says speed influences who they hire, and 53% are comfortable with AI handling initial inquiries.3
ServiceTitan platform data shows 14.1% of inbound calls to residential HVAC shops arrived outside business hours in June 2025, versus 9.8% in October 2025. It is not nationally representative.4
“14.1% of inbound calls to residential HVAC shops arrived outside business hours”
Figures are quoted from the sources listed below. They describe the wider industry, not ConnectATD results.
HOW WE HELP
Services built for Home Service Businesses.
AI Voice Agents
An AI voice agent answers every call, qualifies the caller and books the appointment.
Ask About Voice Agents →Workflow Automation
Connect your CRM, scheduling and follow-ups so repetitive work runs itself.
Book Free AI Audit →AI Marketing Engine
Automate follow-up, reactivation, outreach and review requests.
Book Free AI Audit →NEXT STEP
See where AI fits your business.
We map where calls and leads slip through and what it would cost to fix.
Book your free AI audit
Plain English, no jargon, and a written summary of what we recommend.
Book Free AI Audit →Sources
- See How Much Missed Sales Calls Cost Home Services Businesses, Invoca (2024). ↩
- Are Your Home Service Calls Performing Well?, Service Direct (2020). ↩
- The new home service standard: Why systems now win more customers (2025 Customer Service Report), Housecall Pro (2025). ↩
- When Summer HVAC Demand Spikes, After-Hours Calls Do Too, ServiceTitan, State of the Trades (2026). ↩